I am developing customized reports for a client. Due to the nature of the reports, I am using Termination_Call_Detail and Agent_Skill_Group_Half_Hour tables. In one report I have to calculate the total answered calls which I am extracting from Termination_Call_Detail and in an other report I have to show agent stats which I extract from Agent_Skill_Group_Half_Hour. When I match the totals, they dont match and the value swings both ways. In certain hours the value matches.
Could someone let me know as to why it is behaving that way and whats the particular colmn in Agent_Skill_Group_Half_Hour that has only and only ACD calls count answered by the agent.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...