I have a group of users who are making outbounds Calls. These Users are assigned to a skillgroup. In Webview report i can see Real Time Reporting but then when i want to get Historical Reporting i see just zeros. Selecting an Agent from that Skillgroup to see his Historical statistik give me the outgoing external calls but as Skillgroup i see Cisco_Voice.Default which i understand as been a default skillgroup? so how can i manage getting my outbound statistic under the skillgroup i created?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...