Re: Require Wrap up appearance while dialer dialing the number f
Train your agents to answer their phone calls, you can't have wrapup data on a call that is not answered. This is not supported and doesn't even make sense. If this is because your supervisors want reports of why agents didn't answer the phone... There should be no excuse why they aren't doing their job :P
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...