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New Member

Reset Statistics in CAD

Hello,

I need to know how in CAD, the agent statistics that include the number of handled calls, the total break time and other timers can be reset.

Do they automatically reset when the agent logs out and logs in again?

Or is there a manual way to reset them?

Thank you,

Sahar Hanna

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Reset Statistics in CAD

There is not a reset mechanism, per se.  Some of the statistics are valid for the current day, others for the current session.  With respect to the latter, logging the agent out and back in will reset the statistics.   The "Real Time Displays" portion of the Cisco Supervisor Guide does a decent job of identifying the point from which the fields or reports are calculated.  eg.

Agent Logs – Call

The Call display is available when you select the Logs node underneath a specific

agent’s name in the Agents tree. This display presents a history of the calls made and received by the agent during the

current session....

1 REPLY
New Member

Reset Statistics in CAD

There is not a reset mechanism, per se.  Some of the statistics are valid for the current day, others for the current session.  With respect to the latter, logging the agent out and back in will reset the statistics.   The "Real Time Displays" portion of the Cisco Supervisor Guide does a decent job of identifying the point from which the fields or reports are calculated.  eg.

Agent Logs – Call

The Call display is available when you select the Logs node underneath a specific

agent’s name in the Agents tree. This display presents a history of the calls made and received by the agent during the

current session....

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