You cannot assign individual permissions for reskilling and supervisor desktop. What you can do is limit the number of supervisors who can have access to the reskilling and supervisor desktop and others can share it.
Moving on to your second question, whenever you create a supervisor ID through agent explorer an associated Active Directory account will get created. The password you set in the supervisor's login name is the password for the Ad account
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...