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Restrict agent chat

Does anyone know if it is possible with ver 4.0.5sr1build40 of IPCC to restrict the agents ability to chat with their fellow team members, and only allow them to chat with their supervisor/manager?

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Re: Restrict agent chat

From everything I know about CAD this is not possible. Its either removing the button and not letting them chat with anyone, or everyone in their Team. Heard lots of requests for this actually...

HTH,

Chad

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