Restricting the Incoming calls landing at Supervisor Desktop when superviso

[Pandiyan.d]

As our earlier conversation, If i remove the supervisor from the agent skill group, agent lists are not displayed on the supervisor desktop.

[david.macias]

Are you only removing the sup from the skill group and not the team? if the sup is part of the team then he/she should be able to see everyone on his team. One more thing, if there is some skill which his/her agents do not have she will not see stats for that skill.

david