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Restricting the Incoming calls landing at Supervisor Desktop when superviso

As our earlier conversation, If i remove the supervisor from the agent skill group, agent lists are not displayed on the supervisor desktop.

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Re: Restricting the Incoming calls landing at Supervisor Desktop

Are you only removing the sup from the skill group and not the team? if the sup is part of the team then he/she should be able to see everyone on his team. One more thing, if there is some skill which his/her agents do not have she will not see stats for that skill.

david

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