Re: Restricting the Incoming calls landing at Supervisor Desktop
Are you only removing the sup from the skill group and not the team? if the sup is part of the team then he/she should be able to see everyone on his team. One more thing, if there is some skill which his/her agents do not have she will not see stats for that skill.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...