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Retaining control of caller in IPCC

jermaine-reid
Level 1
Level 1

We would like to have the option when a caller uses the Auto Attendant (AA.aef) and dials by extension and the call is connected that IPCC does not release the caller but instead allows the conversation to be held and once the called party is disconnected the caller is routed back to the AA menu. I have been unable to find a step/steps that would accomplsih this in IPCC Express Premium 4.0(3)

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