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New Member

Retreive all agents using ICM CTI Server Messaging (version 9)

Hi,

We are attempting to develop a CTI All events client using the CTI Server Messaging Interface, protocol 9. Could someone please advise of the command use to retrieve all agents? the QUERY_AGENT_STATE_REQ queries agent states for a single agent and is usefull for an single agent application, but how do I initially get the agent ids and states using an all events client?

Many thanks,

Ben

2 REPLIES
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Re: Retreive all agents using ICM CTI Server Messaging (version

New Member

Re: Retreive all agents using ICM CTI Server Messaging (version

Hi Thomas,

Thanks for the page of links, though I couldn't find any that specifically relate to developing using the CTI Messaging interface. Was there a particular link within that page that you were referring to?

Regards

Ben

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