Retrieve data from a webservice with CRS Editor?

[juliosanchezt]

Hi!

Just a quick question. With CRS Editor, we can connect to a database (via Data Source Name, “DSN”) to retrieve some data which then can be processed by our script in order to present the information to an end-user.

Is there any support within Cisco Unified Contact Center Express 7 to retrieve data from a web service?

If not, what will be a good approach to the next scenario?

We have an application server which exposes a web service that returns XML data; data is coming from a database which must not be accessed directly by any application but through the web service, always.

Possible options…

1. Implement a Java component to invoke the web service and returns the XML data. The java component is used along with the CRS's XML steps.

2. Invoke the web service by a Java component. The component processes the info and store it in a “public” DB. Then, from CRS Editor, I connect to the “public” DB via DSN.

3. Anything else?

It would be great if you can point me to some Contact Center Express 7 references.

Best regards,

Julio César.

[Nicolas Mansour · Accepted solution]

Hi Julio,

This is a good step by step guide found at:

http://www.avholloway.com/vtools/ipcc/custom-java/soap/

HTH

Nick

[juliosanchezt]

Nick,

Thanks a lot! That's a great post. Thanks for sharing.

Julio César.