Just a quick question. With CRS Editor, we can connect to a database (via Data Source Name, âDSNâ) to retrieve some data which then can be processed by our script in order to present the information to an end-user.
Is there any support within Cisco Unified Contact Center Express 7 to retrieve data from a web service?
If not, what will be a good approach to the next scenario?
We have an application server which exposes a web service that returns XML data; data is coming from a database which must not be accessed directly by any application but through the web service, always.
1. Implement a Java component to invoke the web service and returns the XML data. The java component is used along with the CRS's XML steps.
2. Invoke the web service by a Java component. The component processes the info and store it in a âpublicâ DB. Then, from CRS Editor, I connect to the âpublicâ DB via DSN.
3. Anything else?
It would be great if you can point me to some Contact Center Express 7 references.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...