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Ring on no answer settings

Hi All,

I have a few questions related to RONA configuration settings.

I have read few documents and i found the it should be configure at three places, one in CM then in CVP opsconsole then in Agent desk setting in ICM configuration manager.

Currently in my setup it has configure 20sec in all the three places.

if customer requested to increase the time from 20 to 30 sec, which all places i need to change. it will be in CUCM or CVP or Agent desksettings.

And also can any one explain me below timer and how does it works. ?thanks in advance.

Agent Desktop < CVP Invite Timeout < Cisco Unified Communications Manager CFW
Example: 10 seconds  < 12 secs <  20 seconds CFW

 

Thanks in advance. :)

 

Rgds

Fazil Chida

 

 

 

 

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This discussion has been reposted from Operations Exchange  to the Contact Center community.

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