When a call is offered to an agent the caller hears dead silence on their end. I have the Call Control Group configured to use the correct MOH source. I have verified that the file will work by changing my MOH for my device to it and it plays. I have also changed all of the CTI ports to use this file for MOH and restarted the CUCM IP Media Voice Streaming Service still without any luck. Anyone know of something I am missing? I am running CUCM 9.1.2 and UCCX 9.0.2
One common cause of silent MoH is multicast not working. CUCM sends SDP with a multicast address (because the audio source, moh server, and mrg all are set to allow it) but either the router doesn't have multicast enabled or the group isn't being propegated from CUCM to the router.
Turn off multicast on those three places, reset the moh server, and see if you get audio. If you do, you may still want to fix multicast and turn it back on since it provides far better scale.
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...