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Community Member

RmCm Subsystem stay in initialize state

Hi,

I have a cluster of IPPCX Premium 4.0(4) and a CUCM 4.2.

Today, All agents can't loggued on the UCCX.

I've updated CTI manager on CUCM and i've verified rmjtapi user.

I've resynchronized JTAPI on IPPCX.

On the Control Center, the CRS engine is partial and the RmCm is in a intialize state.

master and backup server have been reload. The RmCm stay in this initialize state.

As i read in a troubleshooting guide of IPCCX, i've reloaded rm.aef and Cm.aef script.

But RmCm always stay in this initialize state.

What can i do to solve this problem ?

2 REPLIES
Hall of Fame Super Silver

Re: RmCm Subsystem stay in initialize state

Review the MIVR logs for more clues, it's impossible to diagnose this kind of problem without analyzing logs.

HTH,

Chris

Community Member

Re: RmCm Subsystem stay in initialize state

Make sure you can log into the CCMUser page (http://servername/ccmuser). Not sure about 4.2, but on my 4.1(3) UCM if I can't do that I know my Active Directory integration is on the fritz. What kind of auth are you using?

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