Customer has requirement to set longer ring time for some of agents, as on CCM, maximum CFNA is 300 seconds, so I adjusted RNA timer on the "select resource" node to 295 seconds. However when call reaches agent's phone, after roughly 100~135 seconds, CAD automatially goes from 'reserved' back to 'ready', and loses track for the phone. (The phone still rings), the "oldest call in queue" on CSD still shows 1 call in queue, however the waiting time is back to '0'. The RNA timer never kicks in.
It seems there is another timer taking control, what can it be?
When a user calls a phone where CFNA and RNA is set, the phone rings, by default, for 12 seconds. If the call is answered within the 12 seconds, and the agent softphone does not change states from Ready to Not Ready on the desktop application, this indicates that the RNA value in the agent desktop settings is greater than the value on the CallManager
Apply Hotfix hf25 for ICM release 4.6.1 abd Try BUG ID -
This is in IPCCX. I opened case with TAC, and the engineer reproduced the problem in lab, and escalated to developer.
If you set up RNA timer large enough, over 150 seconds, and let phone ring long enough, you could get this result: CAD loses track of phone ativities, and 'call-in-queue' will increase by 1, and never clean up unless CRS engine restarts.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.