I have sometimes problems for a customer of mine when it comes to RONA calls. This specific customer has the RONA setting to 18 seconds before it goes back into the script and looks for next availabel agent. Now and then some of the agents does not become NOT READY if they choose to not answer the call. The call itself goes into the RONA script and searches for next available agent as it should.
Sometimes the agents if being set to NOT READY and i cannot find any similiarity between these inciednts.
It's the same ip phones 7962, using cucm 6.x and IPCC 7.2.5. All scripts is the same both in ivr ans icm. What could cause this issue? No other customer have reported this bahaviour ecept this customer and i have 17 of them. All in the same cluster etc. Any ideas?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...