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Bronze

RONA question (IPCC-Enterprise 7)

In the event of a RONA, is there any information available to me on the RONA call that would lead me to what agent caused the RONA to occur. I would like to somehow write the agents extension into one of my variables anytime a RONA call is generated.

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Silver

Re: RONA question (IPCC-Enterprise 7)

Do some Database Dip, the "Ringtime" field on the Termination_Call_Detail Database should give you a hint (rigtime=RONA time and talktime=0)

Re: RONA question (IPCC-Enterprise 7)

Hello,

After the RONA event, I think the only thing you could grab would be: Call.RequeryStatus and put that in a call var.

Barry

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