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Route call based on source IP address

Hello Guys,

Is there a way to route calls based on source IP address?

I want to redirect calls to specific queues based on the ip of the phone who's starting it.

Any ideas?

Thanks in advance.

Filipe Leite                  

2 REPLIES
Hall of Fame Super Silver

Route call based on source IP address

Filipe Leite,

Not natively in any way, you would need to develop something custom to look at the IP address of the device if that is doable at all.

Chris

Super Bronze

Route call based on source IP address

Hi Filipe

I'm assuming here that you are using CallManager rather than CME?

One option might be to use the 'device mobility' feature to assign a specific CSS to devices based on their IP subnet. That CSS could have the appropriate partitions to route to a seperate trigger that directs calls to a separate CSQ.

Of course, whether you can do this depends on whether it would be appropriate to override the device CSS in this way.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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