Re: Route Calls based on first 2 digits of customer Ref#
My personal choice is to put all the decision making in ICM, mostly because there's usually just one ICM script and multiple IVRs which need to be updated in order to make a change. That being said, here's a high level on how to do it. In the IVR you collect your reference number and pass it to ICM as an enterprice variable, lets say Peripheral Variable 1. In ICM you have an IF node which uses the following function if(left(PV1,2)="10", this looks at the two left most variables and checks if it is 10 or not. If it's 10 you can send it to one ICM script if it's not 10 then you have another IF node which checks if it's something else.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...