I run an outbound contact center that makes up to 150 calls per minute.
To make all of this dialing work we have IDSN Dialers (Glorified Dialogic cards) connecting the agents and trunks.
I have three route groups an AGENT group a TRUNK group and a TELCO group.
The AGENT and TRUNK groups connect to the Dialers. The TELCO group consists of our outbound PRI’s to the telco.
In my AGENT and TRUNK groups I have the ability to select a priority. Since these connections are 1:1 in house should I make the priority all 1’s ?
And since we pay the same rate for local and LD on our PRI’s should I make the priority all 1’s for them too?
Thank you for your time.
Joe
