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Route To Extension (Label)

Hello, I am using IPCC Enterprise 7.x, CVP 3.1 and am working on a simple application which will allow our callers to enter our agents 5 digit extension, and send the call to them.

I have this working fine, however if I enter an invalid extension (one with no label associated to it because it is invalid) my script just ends and the router requery does not kick off.

I was hoping I could do something along the lines of route to the 5 digit nubmer the user entered, if it times out (either by requery due to station just ringing, or invalid) I could reprompt them.

On an invalid extension, my router requery value is: 4, and my Router Error Code is 435.

Does anyone know how I could code this application?

Thanks!

Barry

2 REPLIES

Re: Route To Extension (Label)

In you ICM script re send the script to the begining by using the failed script re direct. Try that.

Baseer

Re: Route To Extension (Label)

Hi Baseer,

I am using a label node with a dynamic label. The call ends as soon as I hit the invalid label node. Is there another node you are thinking about?

Barry

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