I am using IPCC enterprise (6.0 SR 2) and trying to route calls to the least available person in a skill group. I am unable to get the person who has been available least, it always goes to the longest available. Here's what I have done so far:
In the Select node I select Skill group as my Target Type,I have selected Pick the target with the minimum value, and then use the Formula Editor to enter the following into the Select Min Value of column:
The call goes to the longest available agent. Am I looking in the wrong place?
There are 2 agents in this skill group currently and this is the only skill group assigned to them.
I don't follow. I think the system is currently set to follow route to longest available agent. I want to choose the least available agent. Or at least be able to change the route select option to choose Minimum Value and it doesn't seem to do that.
Where would I ensure that we are using LAA. I believe we are.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.