Our business unit asked me if it was possible to setup a CVP app that would take a 5 digit number and depending on the number entered, route it directly to the agent associated with that number. If the agent is not staffed, then dump the call to a queue.
I checked out the Agent node, however I don't see a way to check if they are logged in.
To check to see if an agent is logged in you will need to look at the reporting statistic. Within properties chose the "Logged-In Resources" field and drop that to a variable. This will let you know if the user is logged in or not. Based on that you could add the logic needed if they are or if they are not.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...