I am working with a client that would like to configure the system to route calls when the UCCX server is unavailable for whatever reason. Note that they are not interested in an HA solution at this point.
The only option I see in the trigger configuration screen is the option is to configure the "Forward Busy" settings. After I set this and resync the triggers, it appears in the "Forward Busy External" of the DN in CUCM.
I have setup a hunt pilot for the agents and I configured the "Forward Busy" to route calls to the Hunt Pilot. Will this forward calls when the CTI route point is not registered? I would like to ensure I am thinking this through correctly before taking the call center offline for testing.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...