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Routing the call to the same Agent

Hi

If the same caller calls within XX hours after talking to an agent and if the same agent is available call should be routed to the same agent as before based on ANI

can we do this with UCCX ?

PW

  • Contact Center
1 REPLY

Routing the call to the same Agent

Hi,

yes, this is possible. It's known as the "Sticky Agent" feature.

Take a look at this thread:

https://supportforums.cisco.com/thread/2253279?tstart=0

G.

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