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RSM Integration with IP IVR

Hi,

I am trying to integrate IP IVR with RSM. We run on UCCE. We have followed the procedures on the RSM installation and configuration and when we try invoking the Remote silent monitoring I'm getting the following error in the VL engine. We have the built in Bridge enabled on the phone. Also, when we try to debug the IP IVR script through CRS editor I'm getting the error snapshot as attached. I have checked for user credentials it seems to be fine without issues.

 

CheckUserCredentials: LOGIN ATTEMPT BEGIN
INFO | jvm 1 | 2012/06/19 11:43:31 | - Servlet.service() for servlet CheckUserCredentials threw exception
INFO | jvm 1 | 2012/06/19 11:43:31 | java.lang.NullPointerException
INFO | jvm 1 | 2012/06/19 11:43:31 | at com.knoahsoft.voicelink.vlengine.servlet.CheckUserCredentials.doGet(CheckUserCredentials.java:108)
INFO | jvm 1 | 2012/06/19 11:43:31 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
INFO | jvm 1 | 2012/06/19 11:43:31 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
INFO | jvm 1 | 2012/06/19 11:43:31 | at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
INFO | jvm 1 | 2012/06/19 11:43:31 | at java.lang.Thread.run(Thread.java:619)

Debug output from CRS Editor

VOICE BROWSER EXIT WITH ERROR, NESTED APPLICATION IS:

JAVA.IO.IOEXCEPTION: SERVER RETURNED HTTP RESPONSE CODE 500FOR URL: HTTP://X.X.X.X/VLENGINE/CHECKUSERCREDENTIALS.JSP?SUPERVISORID=1234&PIN=1234&OUTPUTFORMAT=VXML

Could anyone help me in resolving this issue

Thanks,

Dass 

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