I found this Forum entry as the first option on my search for:
"RtCsQsSummay not updating"
However, it was working. I see that in case there was a failover there might be some other considerations to observe. In my case I restarted the server in order to address a license issue. Would this be the problem? Woul a reset of the secondary ccx server will help?
Yes, the UCCX server\engine restart or failover will reset all the Real Time data, as UCCX supports warm standby mode of high availability. However calls which are in connected state will continue to work, but you will not see the updated call data records after the restart\failover of UCCX.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...