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New Member

RTMT for UCCX Login using credentials other than Application User

Can we use other Admin users login credentials to login to RTMT (Real-Time Monitoring Tool) or using "application user" is the only option?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hello , 

Hello , 

No unfortunately that not possible .

Only the Application user would work to launch the RTMT application.

Mainly due to permission assign to such user while being created during the installation.

We could only change its username and pass: 

utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password

2 REPLIES
Cisco Employee

Hello , 

Hello , 

No unfortunately that not possible .

Only the Application user would work to launch the RTMT application.

Mainly due to permission assign to such user while being created during the installation.

We could only change its username and pass: 

utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password

New Member

Re: Hello ,

How do I find the Application User that was created when my UCCX was installed? The one I was given is not working. Sincerely- Beth

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