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New Member

running VBS script from CAD Agent

Edit:

I found it, it is thru Agent Desktop Administrator.

We have a scrip set up to populate members account numbers from the call in menu, when the memeber talkes to the call center agent, the account number is populated in the agent screen.

This is a vbs scrip located on a network share. The share was off line and the agent were getting the following pop-up message:

Error Launching Application

Acction Name:           Runscript

Application:              \\share\desktop_cfg\script.vbs

Error Masseage:     The network path was not found

I need to be able to point the agents to a new share for this scrip. Where do I find this parameter to change it?

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5 REPLIES

running VBS script from CAD Agent

Hi Wilson,

Open Cisco Desktop Administrator, go to workflow groups->Agent Management workflow->Launch External application, select the above rule and Edit the location.

Hope it helps.

Thanks,

Anand

Please rate helpful posts..

New Member

running VBS script from CAD Agent

Thanks for the reply.

Where does this config change go?

It looks like when a change is made in Desktop Administrator, it pushes the config up to CCX.

Is there a configuration file on the CCX server that the agents pull during log on?

running VBS script from CAD Agent

Hi Wilson,

This config will affect all the CAD agents who are part of this workflow group.

You don't need to push it to UCCX and than to CAD.

CDA customizaton is for CAD\CADBE\IPPA.

Hope it helps.

Thanks,

Anand

Please rate helpful posts..

New Member

running VBS script from CAD Agent

So does desktop administrator push the new config change out to the clients?

Where do the clients get the config change from if I move the location of the file?

Re: running VBS script from CAD Agent

Hi Wilson,

Yes. Every time you launch the CAD\CAD-BE , it checks for the updates from UCCX (for version upgrades) and also from the CDA side, if any it syncs.

Work Flow Configuration enables you to configure and maintain the appearance and behavior of Agent Desktop, Agent Desktop—Browser Edition, and IP Phone Agent.

The CAD client applications must be restarted for any configuration changes you make

to go into effect.

Hope it helps,

Anand

Please rate helpful posts..

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