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Salesforce.com Integration UCCX 7

Hi All,

There has been plenty of discussions regarding SFDC integration with UCCX using the Call Connector.  Has anybody had experience in integrating SDFC using the CAD integrated browser and workflows only.  I have seen some documentation which uses workflows and a Java API.  I have set this up in the lab and I can get to search SFDC using an Account Number or CLID, but you're required to logon to SFDC after each call.  I have no experience with Java so I'm assuming the Java API searches SFDC in the background so a login isn't required from each call.  Can anyone point me in the right direction in using a Java API for this purpose.  (Documentation and a sample of the Java is attached)

Thanks,

Paul

3 REPLIES

Re: Salesforce.com Integration UCCX 7

Paul,

Were you about to find out anything about this?  I saw your post this evening, but I can't even figure out where you got the Java code that was in the word document you attached.  Is there an SDK or something out there?

The alias ask-cad@external.cisco.com mentioned in the documentation I have found just bounces back as invalid.

I'd be most appreciative for anything you can share.

Cliff

Cisco Employee

Re: Salesforce.com Integration UCCX 7

Hi Cliff,

ask-cad@external.cisco.com alias has been decommissioned and all the request directed to the alias are supposed to be posted on the forum.

I will make sure the chanes are made accordingly to the docuement.

Regards

Anuj

Re: Salesforce.com Integration UCCX 7

Anuj,

Questions are to be posted to this forum? Some other forum? Is there official Cisco support via some channel?

There is a real lack of information about this integration. I need to know where to go to get a deep dive on it.

Any pointer in the right direction is appreciated.

Cliff

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