I am bit confused here. I know you can accomplish srceen pop-up based on ANI using CAD and http triggers and that you need Premium license as HTTP commands are not possible in CAD with Enhanced licenses, right ? However, here is the situation:
What if the only requirements are:
-1) Being able to click-2-call from salesforce
-2) WHen a customer calls in open up their salesforce account ?
Call comes in from an Autto attendant that rings 10 phones at the same time.. ("agents")
I've been taking a look at "Cisco Unified CallConnector for Salesforce.com" and it is not quite clear if UCCX is mandatory. To tell you the truth I don't need to do any IVRs, ACD groups or anything like that. The customer only wants a basic salesforce integration to start with...
In case of UCCX being mandatory why would I use it and what kind of license would I need ?
For any custom 3rd party Salesforce (SFDC) integration requirements please reply.
Insert data into SFDC ( Salesforce) based on data entered by caller in Cisco CVP IVR / UCCX IP IVR Incomming Caller Details popup in SFDC Screen Display incomming caller data from SFDC in Cisco Agent Finesse Screen Initiate outbound call ( Click 2 Dial) from SFDC Screen Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Activity Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Case
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...