Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Saving CAD Phonebook

We are upgrading from IPCC Express 4.0 to IPCC Express 7.0.  Is there a way to save the Agent's CAD phonebooks on 4.0 and import

to Agent's CAD on 7.0?

  • Contact Center
2 REPLIES
New Member

Re: Saving CAD Phonebook

You can defintely import to the phonebook on UCCX 7 (I had to patch it to SR4 though, as the import export buttons were missing on the base version). It does have to be in a specific CSV format. Just look in the CDA user guide and it will give you detailed information. I do not know about exporting from Rls 4 however, sorry.

Green

Re: Saving CAD Phonebook

If you cannot export it - and I bet you cannot - what you should do to make life easier for yourself is connect to the Directory Services LDAP (just download  a free LDAP browser and connect anonymously) and export the phone book (or phone book per work flow group) to a text file.

At least you have it then, and after the new one comes up you'll be able to use Desktop Admin to rebuild the phone book. It will save some time.

Regards,

Geoff

441
Views
0
Helpful
2
Replies