I want to pass the calling information to the agent a couple of seconds before the call actually gets to the agent. I want to match on the CTI Route Point and send that info to the agent so he/she can answer the phone with the correct greeting.
Different CTI Route Points for different brands but same queue. That way I don't need different logins for multiple agents.
Not sure how to do this, I played around with the delay step but haven't figured out where it should go.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...