1. instead of using the hour of day step in the script you can use an XML file or databse that would define the hours of operation, then you can develop a front end gui i.e. web page that would allow user to change that.
2. You can add a check to see if the center is running in extended hours, the extended hours could be set using another script which would toggle it on/off in an xml file. You could create a route point that points to this script and allow the manager to authenticate and toggle the state.
Changing scripts during production does not impact agents in any way. You need to be sure though that the modified script is error free as buggy script can cause error message to the callers.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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