I have IPCC 3.5(3) and I wanted to extend some features of existing script. So I made a new one and add features like:
- informing the caller of his/her position in the queue
- the caller can leave a message and that message will be sent to the e-mail
- adding holidays and so on.
When I wanted to to add the application for that script, I got the following message:
Server reported error while loading the application. Please check the log for details.
And the part of the log associated with this issue is in attachment.
As I can see it says there is no java Class, but how I can check that? Or what should I do to resolve this problem?
I was looking for error code for MIVR-APP_MGR and suggested solutions are: verify and update the configuration or restart the CAR server. I tried to restart CRA Engine service, but without any success. Did anyone have some similar issue?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...