I have IPCC 3.5(3) and I wanted to extend some features of existing script. So I made a new one and add features like:
- informing the caller of his/her position in the queue
- the caller can leave a message and that message will be sent to the e-mail
- adding holidays and so on.
When I wanted to to add the application for that script, I got the following message:
Server reported error while loading the application. Please check the log for details.
And the part of the log associated with this issue is in attachment.
As I can see it says there is no java Class, but how I can check that? Or what should I do to resolve this problem?
I was looking for error code for MIVR-APP_MGR and suggested solutions are: verify and update the configuration or restart the CAR server. I tried to restart CRA Engine service, but without any success. Did anyone have some similar issue?
Hello All ,
Finding the reason codes and their explanations for CTI is a bit difficult than for CCM .
First , let see how to decode the Reason codes you see from Event logs/SDI/SDL traces for CTI events .
When you are troublesho...