I am trying to create a UCCX script that will check to see if any Agents are logged into the Reception CSQ if so the call needs to be transferred or queued for that CSQ, if no agents are available then the call needs to be transferred to another number "38003" My script was working previously before I added the Get Reporting Statistic and If statement into the mix. Now when you call to do a reactive debug on the script all you hear is "I'm sorry we are currently experiencing system problems".
Hi Jeff, if you do a "validate", there is a validation error regarding your "HolidayPrompt" variable. I opened your script and your "HolidayPrompt" variable is not created. Can you please create it and try again?
The script is now playing through a reactive debug but it does not appear to be using the Get Reporting Statistic correctly because no matter which way I switch the if and then actions it always jumps to the "Queue Call" and plays the THmain prompt and hold music. Currently no agents are logged in so I should be redirected to 38003
Hi Jeff, I tried your script and everything works fine to me. Are you sure there is no agent logged in? maybe there is an agent that have a skill asociated with your CSQ that is also answering calls for another CSQ. Can you check in UCCX admin webpage in Tools>Real Time Reporting and then in Report>CSQ Cisco Unified Contact Center Express Stats and check if there is a logged in resource for Reception CSQ.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.