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New Member

Script question - calls not rolling to voicemail

I have the attached script and when I have all users logged off or if I press 1 for voicemail the call just restarts the hold message. If possible could someone look at the script and let me know where I went wrong? Any help would be much appreciated.            

6 REPLIES

Script question - calls not rolling to voicemail

Hi,

please post the script as screenshot.

G.

New Member

Script question - calls not rolling to voicemail

I hope this will work for you.

Script question - calls not rolling to voicemail

Alright, if you do reactive debugging, and press 1, where does it go to?

G.

Script question - calls not rolling to voicemail

Sounds like you are missing the filter option for number 1.  If you go to the properties on your menu, and then to the filters tab, then click the first menu option connection over on the left, do you see the button 1 highlighted?  If not, click it, to highlight it, then click ok, save, upload, refresh, retest.

Anthony Holloway

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Anthony Holloway

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New Member

Script question - calls not rolling to voicemail

The filters are setup properly. Thank you though.

New Member

Script question - calls not rolling to voicemail

Your "extensionPPMCS..." variable is set as a parameter.  Do you have a valid extension defined on the "Cisco Script Application" page for that application?  What about the Calling Search Space of the Trigger or Call Control Group?(not sure which one is correct)  If you think you have a valid extension defined for that parameter, maybe CUCM is denying the call due to the calling search space configuration? As already suggested, following a reactive debug to see which leg of the script are followed when you press 1 and then the "Call Redirect" action occurs should lead you in the right direction.

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