Im getting calls with no talk time. The agent gets put into a reserved state and answers the call but UCCX thinks this doesn't happen. I am wondering if it could be related to the script. Cause 48324 works and goes directly to the agents. But 25800 and 29100 go through a front end menu and then transfer out to 48324 which is a DN forwarded to the trigger 59001. Here is the Application:
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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