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Script Question - Transfer out/in

I am looking at HRC reports:

Im getting calls with no talk time. The agent gets put into a reserved state and answers the call but UCCX thinks this doesn't happen.  I am wondering if it could be related to the script. Cause 48324 works and goes directly to the agents. But 25800 and 29100 go through a front end menu and then transfer out to 48324 which is a DN forwarded to the trigger 59001. Here is the Application:

And here is the Script:

Looking for some thoughts. Thanks!

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Cisco Employee

Script Question - Transfer out/in

Hi ,

To help us isolate the issue Please upload you reports/script and MIVR logs fo the event .

Regards

Ravi

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