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Community Member

Script- routing to IVR extension

we wrote the script where call will go to a queue and will announce. How can we send the call after announcement to an IVR extension immediately?

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VIP Super Bronze

Script- routing to IVR extension

Use the dequeue step to pull the caller out of the RMCM subsystem. Then use the Call Redirect (or Call Consult Transfer) to move the call elsewhere.

Community Member

Script- routing to IVR extension

I will try , thank you for quick response.

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