someone can tell me if the Select Resource can add 2 strings in order to route the call to the correct destination I have the Assistance department for various regions, but each region has its specific queue, (csqLondonAssistance, csqBrazilAssistance)
The goal is, after identifying the call and enter a label and go to:
Select Resource (--Triggering Contact-- from csqRegion + Assist)
Name: strAssist | Type: String | Value: Assist
Thus, the connection would be routed to the queue csqNordesteAssist. Someone can tell me if this works The spaces between the 2 strings influences? I configured so but the link is being sent to other queues Assistance.
Even in Historical Reports, the report calls abandoned, information appears to other agents that do not have any bond with the queues
I am not personally aware of a bug but that doesn't mean one isn't present in that version. Do not move past 4.0(5) in the 4.x train or you will break your upgrade path into 5.0 and higher. You should begin planning an upgrade anyways.
Can you actually get to this agent when trying it? Does the agent actually get those calls (the CSQ should appear in the call activity pane of CAD)? This may be a reporting error and not an ICD subsystem error. If this agent is actually getting calls in a CSQ they are not skilled in, your best bet would be to open a TAC case. I would re-check every skill assigned to those CSQs first to make absolutely sure someone didn't add the agent by mistake. Also make sure the CSQ is using skills and not the legacy resource group.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.