Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Script to Allow Outage Notification

Hello All,

I am relatively new to UCCX and have been trudging my way through the scripting. I have a rather large request that just came down the pipe in which our technical support department will have a typical welcome message but in scenarios in which an outage occurred in a specific area we would like the ability to replace the welcome message with an outage notification - or even play the welcome message then the outage notification. Supervisors should be able to call into an application and turn this ability on/off at their own discretion. Does anyone have a script that accomplishes this functionality that they could provide? Really I'm just looking for the logic involved in capturing a users voice input and writing it to a file in the repository...

I appreciate any help you can provide.

Community Member

Re: Script to Allow Outage Notification


I believe you will find all the answers here:

I also suggest that you include some form of security (eg use 'Get Digit String' step so that user has to enter a PIN)

CreatePlease to create content