Script to let supervisors close queue or update greeting messages on demand
Hello UCCX gurus,
I've gotten tired of having to close queues and or change greetings. I use the time of day however, sooner or later a supervisors asks to close the queue out of the time frame. I have a variable in all my scripts that if no agents are logged in it will go to close but, to get agents to coordinate that is sometimes difficult.
I would like to setup up a xml file and a second script that will allow supervisors to call into this other extension and thru a menu pick their queue then have the option to close their specific queue they manage and also update the opening greeting ( in case of outages and emergency's)
Has anyone accomplished this and can provide me any pointers on how to do this?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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