I am new to UCCX. I have this customer looking for a basic call flow deployment as attached using IVR. the customer expects the call flow to work with no requirement for agents to login/logout of any software.
The customer will be using UCCX 7.0 standard edition.
Hi, Looking at the callflow.bmp, i see customer have to configure 4 different triggers 4001, 4002, 4003, 4004?
Point 1) Just a hint, you have to design 4 small scripts to assign to four different triggers which are going to common reception hunt number after 3600 secs
Point 2) Its not possible for customer to avoid login/logout of agents, as the very first step you are checking if Agents are available or not. Agent has to be logged in to pass the check under this step.
There is "Cisco Contact Center Express Script Repository" available under design section which has various examples of pre configured scripts doing different functions and which will help you developing the one you want. But before that you need to go through the programming guides.
You can modify the IPCC Agent Service Script to take arguments (Ext, ID & Pwd). These can then be pre-entered into phone service via the User Options web page. Then the agent just needs to select the service on the phone and it will log them in automatically.
They will still need to select ready/not ready/logout, etc but it is a big saving in time.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...