Actually the Ipcc is getting calls frm 8 different toll free numbers routed through a voip line.The customer need 8 different welcome prompts for 8 toll free numbers.Is it possible to do it with a single script?If so wat all changes i need to do the current script.Hope u got the script attached to this.
You can certainly achive this with a single script. Configure seperate JTAPI Triggers for each DNIS number, all pointing to the same application, hence script. In the script add the following steps:
GET CALL CONTACT INFO (calledNumber set it to a string variable strDNIS for example)
then use the Switch step:
strDNIS == "5000" goto LogicA
strDNIS == "6000" goto LogicB
get the point?
So, basically this will allow you to build different logic based on the called number, if all you want to do is play difference prompts for example logicA and logicB, etc will set the prompt variable to a different value and then you can use the same logic to actually play the prompt as the prompt varaible was dynamically changed.
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