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New Member

Scripting - route calls to voicemail

Need assistance on how to route calls to voice mail after two

minutes in queue.

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1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: Scripting - route calls to voicemail

How many times can the same question be asked?

Regards,

Geoff

4 REPLIES
VIP Super Bronze

Re: Scripting - route calls to voicemail

Use the dequeue step to remove them from the CSQ and then a call redirect step pointing to a DN in UCM which is configured to CFA to

it's voicemail box.

Green

Re: Scripting - route calls to voicemail

How many times can the same question be asked?

Regards,

Geoff

New Member

Re: Scripting - route calls to voicemail

Thanks Jonathan, how can I ensure ensure the call

was in queue for two minutes before I dequeue it?

VIP Super Bronze

Re: Scripting - route calls to voicemail

@Geoff-  My thoughts exactly.

There are several. One would be to just mentally count up how long it takes to make it through the Queued loop once. Then multiply that out until you get to two minutes. Add an iterator and increment it each time through the loop. At the start of the loop have an If step that checks to see if the iterator is GT a certain value. Another would be to use the Get Reporting Statistics step to find the amount of time the contact has been waiting.

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