Second call waiting notification on cisco ip phone where an agent is logged in and talking to a customer in ucce
I have been facing a issue, where an agent is already busy talking to a customer and another incoming call notification is displayed on the screen. I am in a UCCE enviroment where single line is configured with directory number. ICM should not direct the call to an agent who is already on a call.
Second call waiting notification on cisco ip phone where an agen
I have checked and found that it is not an internal call. Busy trigger for all the phones in the sytem has been set to 2 however as I mentioned, only 1 directory number has been configured on the phone and everything was working fine till now. I have started facing this issue since two days. No major changes has been made in the system.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...