Customer wants a change where when the caller selects 2 for accounting, then 1 for account receivable and no agent is logged in that it goes straight to a vm box which is an agents personal extension. How do I make that transfer occur without it ringing the extension first? I thought I could put a * in front of the extension for the VM variable name but that failed. Other way is create a CTI port forwarding direct to that extension VM and assign it to the variable. Looking for a "cleaner" way.
In CUCM create cti RP shuck as 1111xxxx where last 4 digits are for the extension, set it to forward all to VM and add a VM profile to it with mask of XXXX, then in the script perform call redirect to it 1111xxxx.
I'm all set. I went Chris's route. If i have to do something similar in the future I can reuse the call direct without having to touch CUCM. I appreciate the responses...always great to see what other solutions are out there.
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