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New Member

Send call to next Skillgroup if the call is not answered

Hi

In uccx 7, if the call is not answered on the agent ip phone after ringing for sometime, can the call be sent to the next skill group / next node on the script. Also note that after the ring-on-no-answer, the agent state has been configured to be Ready.

I tried putting the Goto LABEL on the failed node of the select resource, however call does not go to the LABEL in the script.

Thanks.

2 REPLIES

Re: Send call to next Skillgroup if the call is not answered

Make sure you double click on the skill group node and enable requery, then you will be able to re-route the call on RONA. Check the SRND or the scripting guide on details on how to do this.

david

New Member

Re: Send call to next Skillgroup if the call is not answered

hi david,

we have uccx-express, the step you suggested is for ucce-enterprise.

Thanks.

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