Send call to next Skillgroup if the call is not answered
In uccx 7, if the call is not answered on the agent ip phone after ringing for sometime, can the call be sent to the next skill group / next node on the script. Also note that after the ring-on-no-answer, the agent state has been configured to be Ready.
I tried putting the Goto LABEL on the failed node of the select resource, however call does not go to the LABEL in the script.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...